Good reviews will lead to more customers. Read these tips from SCORE mentor Tracey Dryovage for getting Google reviews that as part of your strategy to improve your SEO, increase clicks to your website and win more customers.
Your customers may not see your smile, but they can hear your smile says guest blogger Becky Philipp-Kranig, owner of Bearcub Outfitters in Petoskey, She explains why customer service remains the same during the pandemic, but the way we carry it out has changed.
This online workshop provides a self-assessment and different approaches your company can use in understanding and responding to market changes. Read more
COVID-19 has reshaped the holiday season for many retail stores, as 84% of customers changed their shopping behavior because of COVID-19. To help you thrive this coming holiday season, we'll share five tips to help you nail customer service in this article.
To help you decide if you want your company to offer free shipping, we asked operation experts and business leaders this question for their best advice